Welcome to Cannon Hygiene. My aim is to nurture and embed a culture of excellence in all that we do. We understand it is you the customer who decides if we live up to & exceed your expectations.
Service: Listening to you requires the right platform for your voice to be heard. So we undertake extensive independent research to benchmark ourselves across all industries to understand any improvement to uplift customer service excellence. And we continually feed this insight into our training & into our performance management so that the improvements are firmly embedded.
Products & infrastructure: In our industry we will see increasing use of technology in transport, systems, science & products to meet changing corporate, social & environmental demands. We are well placed as part of the Cannon global brand to respond to change & deliver innovation; giving you the confidence that we offer best in class service and hygiene solutions.
We always welcome your feedback at any time. I very much hope you enjoy looking through our website; that it is useful and practical and that we demonstrate a strong sense of putting our customers first. To those of you we already serve, we very much value your business. Those of you yet to become a customer we warmly invite you to the Cannon and OCS family where we offer an outstanding service. The following pages will introduce you to some of our team and guide you through the journey with us.
My role involves meeting you on-site so that I can completely understand your business allowing me to advise on the most appropriate hygiene solutions. Whether you have a single site or multiple sites across the UK with complex needs, I am here to recommend the right solutions for you. My intensive and ongoing training ensures that I am an expert in hygiene – I understand how to help you create hygienic & healthy environments at work. I conduct detailed site surveys ensuring your washroom, floorcare and other hygiene services support your brand and reputation. It is brilliant when I can recommend our latest intelligent technology to help you reduce energy & water usage and show you how we can help minimise the spread of bacteria. I pride myself on building lasting working relationships and will regularly review your requirements to keep you up-to-date with the latest products and innovations. I live & work close to all my customers, so if you need to see me in person, I am not far away.
Above all, I understand that you want everything to run smoothly and as part of Cannon Hygiene’s extensive support team, it is my responsibility to ensure all orders are processed quickly and accurately - whether this is existing products and services or additional requirements.
I love my job when we mobilise your new contract smoothly with our ‘right first time’ attitude and we can demonstrate that we have met your expectations.
As part of our integrated approach, I work closely with other departments such as Technical Services and our Account Managers to ensure that through regular communication internally and externally, you experience a best-in-class level of service and we respond quickly when needed.
I am only a telephone call away and will help wherever I can.
I am the person you will see most. As a Cannon Hygiene customer, you are investing in the care and attention I take when providing your hygiene services. As one of our hundreds of dedicated Certified Hygiene Technicians operating out of one of 18 Service Centres across the UK, I know that I can reach you quickly. I also know that because your service centre is local to you, I am helping minimise the impact of my role on the environment.
I will be discreet and professional at all times, making sure that I visit your premises at the right time, with the correct products and paperwork. I am easily identified through my smart Cannon Hygiene uniform and ID badge and I will introduce myself on arrival. Once I have completed my work, I will inform you and obtain a signature of confirmation.
I am always on hand to advise you on our products and services.
As a member of our UK Telesales team, my role is to introduce you to our range of products and services and how we best support you. Whether this is simply to reorder your consumables such as paper, or to discuss how we can help you save water and energy costs. I take care to ensure your mix of products and services are exactly what you need and that you speak to the right people within Cannon Hygiene for more specialised advice.
I will keep in regular contact to make sure you have everything you need and keep you up-to-date with our latest innovations. Through our unique approach we provide an integrated solution that starts at your front door and continues throughout your organisation.
I love knowing that I am part of this integrated solution and I genuinely feel I am making a difference. Above all, I am making doing business with us easy.
As an Account Manager I am here to ensure you receive the best service and advice possible. I am your first point of contact and my role is to make contact with Cannon Hygiene easy and keep you informed.
I take great delight in providing you with detailed specialist advice. Larger, multi-sited organisations do require specific management information detailing our performance in key areas this is where I can add great value and make sure as a key supplier we are helping you improve.
My extensive training and industry knowledge allow me to provide you with expert advice. I love getting to know the intricate detail and the specific goals we need to achieve together.
There is nothing better than coming out of a rigorous customer review meeting knowing that we have performed to our best and that you are delighted. I receive fantastic support from all my colleagues and it is our integrated approach that ensures we add tremendous value.